The PinReview widget isn't appearing on my site

Work through these in order. In most cases, it's one of the first two.

• Are you logged in to PinReview in this browser?

The widget only appears for logged-in team members. Anonymous visitors, including clients, don't see it. Clients should use a share link instead.

• Is the site added to your project?

Open your project, go to Websites & Files, and check that this site's URL is listed. The widget doesn't load on sites that aren't registered to the project.

• Is the snippet actually on the page?

Open your site, view the page source, and search for widget.js. If it isn't there, the snippet didn't save. The usual causes are editing a parent theme that was later updated, or forgetting to publish after saving.

• Is it in the right place?

The snippet must sit immediately before the closing body tag.

• Is the project key correct?

Compare the key in your snippet against the one on your project's Install page. Retyping it by hand often drops a character. Use the Copy button instead.

• Is caching serving an old page?

Clear your site cache and your CDN cache, then hard reload the page with Cmd+Shift+R on Mac, or Ctrl+Shift+R on Windows.

• Still stuck?

Start a chat and include your site URL, plus anything shown in red in the browser console.

• Are you using Safari?

Safari blocks the cookie the widget uses to recognise you, so it won't appear there. Use Chrome, or use the PinReview extension.